24/7 AOG Support

Fast AOG ordering and delivery

With the help of a vast network, an experienced, dedicated team and in-depth product knowledge, we find the best solution to your urgent AOG needs.

Help us help you

For us to help you in the best way, please have the following information readily available:

  • A/C MSN / Tail Registration number
  • End user
  • A/C grounded location if deviating from ship to address
  • A/C next revenue flight schedule
  • Deadline of need to avoid delayed return to service
  • Defect found / type of repair performing (reason for AOG)
  • Minimum quantity required to recover A/C back to service (if more than 1ea was ordered)
  • Confirm nominated freight forwarder will collect 24/7 and within short time frame after notification
  • If Airbus Engineering was approached, please provide us with a dossier reference.
  • Your full contact details, in case we need to contact you

Airbus parts and services

OEM parts and services

What is an AOG event?

When an aircraft suffers an AOG situation, a serious technical problem has been identified, which prevents the aircraft from flying. Every minute the aircraft is grounded is a revenue loss as the scheduled departures will be delayed or cancelled.

How we support your AOG