Satair Market FAQs

You can open a login window from both the login button in the navigation menu in the upper right corner of satair.com, and from Satair Market (market.satair.com).

Depending on your account, you will go through 2 or 3 steps to log in to Satair Market.

If you are currently buying Satair and 3rd party products only:

1. Type the email or username connected to your user account on Satair Market.
2. Type your password.

To watch the video instruction on how to login on Satair Market with your Satair credentials click here.

If you are currently buying Airbus products only, or both Airbus and Satair products:

1. Enter your Airbus World username or email address.
2. You will be redirected to an Airbus World login window where you will enter your password.

Click here to watch the video instructions on how to log in from Airbus World to Satair Market. 

Click here to watch the video instructions on how to log in from Satair Market with your Airbus credentials.

Same email, two accounts?
If you are using an identical email as your username for both a Satair and an Airbus World account, you will be asked to choose which account you want to order with.

The login method you select will depend on what you are looking to buy: Airbus products, Satair products, and/or 3rd-party products.

Satair Market aims to simplify your e-Commerce experience by merging your Satair Market account with your Airbus Spares account for the same organisation.

This means if you have access to an Airbus Spares and a Satair Market account for the same organisation, i.e. "Blue Airways Maintenance", you will use your Airbus login on Satair Market to access both parts catalogue. However, this process works on a 1-to-1 basis, meaning only a Satair Market account linked to a corresponding Airbus Spares account will be merged.

Therefore, if you manage Satair Market accounts for "Blue Airways Maintenance", "ABC AeroWings", and "Sky Eagle Repair" on Satair Market, but only "Blue Airways Maintenance" has an Airbus account, you will still need to use your existing Satair Market login for "ABC AeroWings" and "Sky Eagle Repair".

Currently, Satair Market does not allow combining Satair and Airbus Spares accounts for different organisations, even if they share a similar name or connection. This ensures individual account security and management within each organisation. Therefore, if you manage multiple Satair Market accounts for organisations that do not have corresponding Airbus accounts, you will continue to use separate logins for each.

If you need additional support, please first contact your company user administrator, UEA or Satair Customer Resolution Services here.

Depending on your account, you will go through 2 or 3 steps to log in to Satair Market.

If you are currently buying Satair and 3rd party products only:
Access to the Satair Market is managed by your Satair Market Administrator. To request a new user account, please contact your Satair Market Administrator. They will need to follow these steps:

Step 1: Access the Satair Market User Administration page: Your Satair Market Administrator will need to log in to the Satair Market and navigate to the User Administration.

Step 2: Create a New User: Once on the User Administration page, they will find a add new users button in the top right ("+" symbol). Clicking this will open a form requiring the following information:

• Email Address: The user's work email address. This will be their login ID.
• Full Name: The user's full name as it should appear in the system.
• Permissions: Select the appropriate permissions for the new user. For details on available permissions and their implications, please refer to the "Administration and overview" FAQ section.

If you are currently buying Airbus products only, or both Airbus and Satair products:
Access is granted by your User Entity Administrator (UEA) through the Airbus User Management Center (UMC) tool:

Step 1: Accessing the UMC Tool: Your UEA should log in to UMC Tool at [w3.airbus.com/1P60]. (This link was previously found within the top-right User Administration tab on Airbus Spares).

Step 2: Adding Your Account: Your UEA will either select your existing Airbus World account or create a new one. To create a new account, they will need to provide your full name, email address, and choose a username (referred to as "Login" within the UMC tool).

Step 3: Granting Satair Market Access: Once the account is created (or selected), your UEA must explicitly select "Satair Market - Access" from the list of available applications.

Account activation typically takes up to 24 hours after completion of the above steps.

If "Satair Market - Access" is not listed as an available application, your organization needs to have it enabled. Please contact Airbus IT Support via a TechRequest ticket.

If the username or email you have typed is not recognized in the system, please double-check for any misspellings.

Are you a new user?
If your user was created less than 24 hours ago, it might not be fully active yet. If you have Airbus World access please try logging in via Airbus World and then access Satair Market through the applications available within the Airbus World portal.

Still have issues?
Ensure your company administrator has created your account and if the issue persists, please first contact your company administrator or the Satair CRS support team.

Airbus password change

You can change your Airbus password from the same window where you need to type in your Airbus credentials:

1. Click “Change Password”
2. Type in your Airbus username and Old Password
3. Type in your New Password
4. Press “Change” and log in again with your new chosen password

If you need to reset your password, see the following section on "How to Reset your password."

Click here to watch the video instructions on how to change your Airbus password.

Satair password change

You can change your Satair password from your Profile Settings in Satair Market after you have logged in.

1. Click “Profile Settings” in your User overview
2. Click “Change Password” under the “Personal Details” page.
3. Type in your new desired Password
4. Press “Save” and log in again with your new chosen password

If you need to reset your password, see the following section on "How to Reset your password."

Click here to watch the video instructions on how to change your Airbus password.

Airbus password reset

You can reset your Airbus password from the same window where you need to type in your Airbus credentials:

1. Click “Forgot Password”
2. Type in your Airbus username and enable the captcha.
3. Access the link from the email you received
4. Type in your new password

If you experience any issues, please contact your internal Airbus World administrator to reset your password

Click here to watch the video instructions on how to reset your Airbus password.

Satair password reset

If you are a buyer of Satair products and 3rd-party products only (not Airbus parts), you can also reset the password yourself:

1. Click the “Reset password” link in the login window
2. Type your email
3. Open the reset request sent to you by email
4. Follow the instructions in the email

Click here to watch the video instructions on how to reset your Satair password.

Yes. The Satair Market catalogue is easy to browse without logging in. Search functionality, however, is only available for Satair, Airbus, and third-party part numbers. Info about pricing and availability is exclusively accessible for registered users.

If you have logged in and still don't see the complete Satair and Airbus catalogues, your account is probably not yet linked to both. To merge your access for the entire collection via a single login, please contact our Customer Resolution Services (CRS) team.

As a customer with separate Satair and Airbus accounts, you have the opportunity to opt in for Single Sign-On. This will allow you to access Airbus and Satair accounts through a single login path on Satair Market. We can merge the accounts belonging to the same organization and ensure seamless access to Airbus, Satair and third-party seller catalogues under a one login.

If you’re interested in opting in for Single Sign-On, please visit this page to submit your request. If you manage multiple Satair Market accounts for organizations without corresponding Airbus accounts, separate logins will still be necessary.

Click the menu item in the upper right corner of Satair.com to access Satair’s digital services:

Satair Market:
Here you can order parts and request quotes on parts from Satair, Airbus, and 3rd-party sellers.

Satair Finance:
In this module you can download your invoices and access your account statement.

Cannot see Satair Finance?
You can only access the Finance module if you are assigned Finance user rights by your administrator.

Planning
Here you can find all Initial Provisioning documents for your new Airbus aircraft.

Cannot see the Planning module?
You can only see the Planning module if you are logged in and assigned user rights by your administrator.

You can easily access your orders, lists, quotes, and your cart in the navigation menu. Here you can also click "Search" to return to the search window.

Orders
Find the overview of all your orders on Satair Market - on both Satair and Airbus parts as well as 3rd-party seller products. Satair and 3rd-party orders on multiple parts appear as single orders, whereas Airbus orders on multiple parts are divided into more orders with sequential PO-numbering.

Lists
Find all the lists of products that you have created. Open a list to edit it or to add the products in your list to the cart.

Quotes
Find a list of your requested quotes on parts sold by both Satair, Airbus, and 3rd-party sellers and view their status.

Cart
Find your cart with the number of items you have added, but not checked out yet. Your cart will be saved, so you can return to it and complete your order once ready.

You find your default ship-to address in the company details under your user profile.

If you buy both Satair and Airbus parts, you might see two different ship-to addresses connected to your profile.

To change a default ship-to address, you need to contact Satair Customer Resolution Services. 

If your company already has an existing account with Satair Market, you can contact your company’s administrator who will then create a user account for you.

For users who buy Satair products and/or 3rd-party products (not Airbus products)
As an account administrator of these users, you can edit their information in your user administration. Click on a username to open the user administration page, where the following details can be edited:

• User details
• Reset password
• User role

For users who buy Airbus products
As an account administrator of these users, you can change their user roles in the Satair Market user administration. Click on the username to open the user administration page and change the “User role”.

However, if other details need to be edited for an Airbus World user, you will need to do this through the Airbus World user management tool (UEA)

For users who buy Satair products and/or 3rd-party products (not Airbus products)

As an account administrator of these users, you can edit their information in your user administration. Click a username to open the user administration page and delete the user.

For users who buy Airbus products

As an account administrator of these users, you need to delete the user in the UCM for externals.

As an account administrator, you can assign different user roles to users on Satair Market, as well as edit and delete users who buy Satair products.

Read only
With a Read only role, you can view all products that your company can order, but you cannot place orders.

Buyer
By default, all users start with a buyer role. This allows you to order products on Satair Market.

Finance
With a Finance role, you have access to the Satair Finance module. This allows you to download invoices and access account statements.

You might notice that the same part number can have different prices listed on Satair Market, sometimes displayed side-by-side. This is because Satair Market displays the same part from different suppliers.

These suppliers (such as Satair or Airbus) have independent pricing structures that affect the final price shown to you. This difference may also apply to other variables like lead time, minimum order quantity (MOQ), and stock availability and condition of the part

When comparing prices, it's important to consider the supplier, lead time, MOQ, and stock availability to make an informed decision.

You can search one product or more products at a time.

Single product search
Start typing the part number or product name you would like to search for. As you type, the search results will appear, showing all relevant results.

Multiple product search
There are several ways to search for multiple products on the site, such as:

• In the search bar, you can search for more products by separating part numbers or product names with spaces or commas.
• Drag and drop a list of up to 99 product numbers in an xls, xlsx, or csv-format into the Satair Market browser window.
• Multiple line search, adding individual parts or in the new search bar or paste multiple parts in the right corner box.

You may want to use the filter to specify and restrict your search result.

Relevant filters will appear according to the search results.

All filtering options:

Seller
Satair
Airbus
Specific 3rd-party seller

Manufacturer
OEM’s along with the quantity of unique part numbers relevant for the search term.

Condition
As removed
Factory new
Inspection tested
New
New surplus
Overhauled
Repair Services
Repaired

Certificates
Around 30 certificate types

Once logged in, you will find the access to the “Notify about a heavy maintenance event” form on Satair Market in the lower left part of the screen.

Click the green “+” to open the form and provide all the mandatory information before sending it.

Airbus will then prioritise all orders related to that aircraft over any other order from your company during the selected period of time of the maintenance.

On a product, you can interact with basic information by clicking on them. 

The product card shows important information such as availability and stock status.

Availability:
The date appears with the four digit year, the two digit month, and the two digit day: YYYY/MM/DD.

Stock status:
All products on Satair Market have a colour tag according to their availability — Green, Orange, or Grey.

• Green status: The requested parts are “in stock”.
  On Satair products, you have the possibility of viewing the stock status in different warehouses where the parts are available. This information is accessible both on the product card and the product detail page.

• Orange status: The requested parts are “not in stock” or “partly in stock”.
  Along with an orange status, you will see the expected date for when the part is back in stock or a text saying, “Request at CRS”. The latter means that you need to contact Customer Resolution Service (CRS) to get an expected lead time.
  
  If the parts are partly in stock, a lower quantity of the parts requested is available. In the cart, you will be able to see the quantity that can be shipped immediately (green availability status), and the quantity that will be shipped later (orange availability status).

• Grey status: When the availability status is grey, it means that the information is missing. In such cases, you should contact Customer Resolution Service (CRS) to obtain more information.

On a product, you can interact with basic information by clicking on them.

The product card shows important information such as additional product details that you need to be aware of.

Information icons
There are several icons associated with product details:

• Dangerous goods/Hazardous material
• Material status
• Engine part
• Expedite routine ordering

Hover over the icons to read their interpretations. Additionally, clicking on the product will open the product detail page, where you can find additional data connected to each icon, such as Hazmat UN code and shelf life.

On Airbus products look for the “clock with fast speed lines” icon to identify products available according to your contract agreement. These parts are guaranteed prompt delivery.

To order an Airbus product that is part of the Expedite Routine Order service program, simply select the product that has a Expedite Routine Order icon, select the proper priority and ERO ship-to code, and add to cart as you would with any other item on Satair Market.

When searching for products, you can already see the condition of each item. 

Some sellers offer the same products in various conditions, such as new and different variants of USM.

On Airbus products, these different options are displayed in tabs on the products.  You can click on the condition to see the different variants. Compare and choose the condition that best suits your needs.

The different options will be visible as icons above the product card.

When you click on a product, it will open the product detail page, where you can find additional applicable information such as shelf life, and measurements. Note: the level of detail on the product detail page can differ from seller to seller.

You can find all available procurement options for Airbus products directly in Satair Market. In addition to purchasing new and used parts, you also have the option to lease parts and tools, exchange parts from Airbus inventory while yours is being repaired, or request repair services. Once you have ordered an Airbus product or service, you will find it in your order overview.

Each product card displays the available procurement options in separate tabs:

• New (sale)
• Used (sale)
• Lease
• Exchange
• Repair

If you purchase parts from more than one seller, your order will be split up to make overview easy. Completing a multiple carts order will require a unique PO for each of the sellers.

You can add a product to your cart in 5 different ways on Satair Market:

From the search result
When you find a product in your search result that you would like to order, simply click the “Add to cart” button on the cart.

From the product detail page
If you’re viewing the detailed information about a specific product, look for the “Add to Cart” button on that page. Click it, and the product will be added to your cart.

From your own list
If you’ve created your own list of saved products, you can also add items to your cart directly from there. Locate the product in your list and click the “Add to Cart” button associated with it.

From the order detail page
Select the order in your Order Overview. Hover over the product line and three dots will appear. Click the three dots and choose “Add to Cart”.

From the quote detail page
Select the quote in your Quote Overview. Hover over the product list item and three dots will appear. Click the three dots and choose “Add to Cart”.

Delete products
Hover over the product in your cart to reveal the delete option. Click it to remove the item from your cart.

Adjust quantity
You can increase or decrease the quantity of a product using the -/+ buttons next to the items in your cart.

Clear the whole cart
If you want to start fresh, there is an option to clear your entire cart.

On the product you can see where the product is shipped from.

Products sold by Satair:
If the product is stored in multiple locations, you have the option to change the shipped-from location.

1. Click the “Change ship-from location” button.
2. Select the preferred warehouse from the list and/or adjust quantities per location and click the “Update location” button to confirm.

Products sold by Airbus:
Airbus products will be shipped from the warehouse with available stock that are closest to the final destination address. You cannot change the shipped-from location on products sold by Airbus.

Product sold by 3rd-party sellers:
You cannot change the shipped-from location on products sold by 3rd-party sellers.

You might encounter checkout errors for various reasons. Here are some common issues and how to troubleshoot them:

1. Missing Information:

Incomplete fields: Ensure all mandatory fields marked with an asterisk are filled out. The system will display a "Field cannot be empty" message if any are missing. This includes fields like the forwarder selection and Aircraft Registration Number (AC) for AOG priority orders.

2. Read-only access:

If you have "Read-Only" access, you can view items but cannot complete checkout. Please contact your Satair Market administrator if you require  "Buyer" access. 

3. Account Block:

Possible account restrictions: There may be temporary restrictions on your account preventing you from completing checkout. These restrictions are handled by our system, and you may not see them directly on Satair Market.

If you encounter checkout errors, contact your CRS (Customer Resolution Service) for assistance. They can review your account status and help you resolve any issues.

When you proceed to checkout, you will be asked to choose your shipment priority before confirming the order.

Use the radio buttons to select the needed order priority.

Keep in mind that 3rd-party sellers may not offer all priorities, and any unavailable priorities will be disabled at checkout.

Here are the available options

Routine order:
Routine (RTN) is the default shipment priority for normal stock replenishment of parts.

RTN orders will be handed according to the availability date and in accordance with the order handling policy.

You can also select a specific shipping date in the calendar. If no date is chosen, the shipment will be processed as soon as it is ready.

For 3rd-party products, specific delivery terms and conditions apply.

Urgent stock replenishment order:
This priority is for urgent stock replenishment of parts. Similar to Routine orders, you can choose a specific shipping date in the calendar or have the shipment carried out as soon as it is ready.

Work stoppage order:
Work stoppage orders (WSP) are often chosen for parts without which an urgent maintenance event cannot be carried out. You may select a specific shipping date in the calendar. If no date is chosen, the shipment will be carried out as soon as it is ready.

AOG order:
The Aircraft On Ground (AOG) orders have the highest priority.

If an aircraft is grounded for maintenance and parts need to be purchased immediately, this option ensures swift processing.

You cannot select a shipping date with AOG, but for items in stock, Satair strives to have your parts ready for pickup within 4 hours.

If you select the AOG priority, you need to provide the Aircraft Registration Number (AC) for the grounded aircraft as well.

You can add a remark to Airbus orders during checkout, but not to Satair or 3rd-party seller orders.

You can add a remark to Airbus orders during checkout, but not to Satair or 3rd-party seller orders.

To add a remark to your Airbus order, follow these steps:

1. Click on the “Checkout” button.
2. Scroll down to find your Airbus order.
3. In the “Product” section at the lower part of the order screen, click “Add remark”.
4. Type your remark in the input field and save.

Be aware that adding a remark to your order might impact the processing time.

If you want to use a ship-to address other than the default one, you can change the "Final destination" at checkout.

When checking out, you can select your preferred ship-to address using the following steps:

1. In the “Final destination” section, click the “Change address” link
2. Select a new ship-to address from the list.
3. The updated ship-to address will now appear in the “Final destination” section.

If you want the default ship-to address changed for all future deliveries, contact Customer Resolution Services (CRS).

Satair product orders:
Most Satair accounts have a default forwarder, but you have the option to request a specific forwarder to deliver your order.

Here is how you do it:

1. In the “Shipping forwarder” section, click the “Select forwarder” link.
2. Choose a new forwarder from the list of available options.

3rd-party product orders:
There is no default forwarder instruction for 3rd-party shipping. Instead, you need to request a specific forwarder to deliver your order.

Here is how you do it:

1. In the “Shipping forwarder” section, click the “Select forwarder” link.
2. Choose a forwarder from the list of available options.

Is it a Satair order or 3rd-party order?
You will automatically receive the following service updates when placing orders via Satair Market:

• Order receipt
• Order confirmation
• Ready for forwarder

Is it an Airbus order?
If it is an Airbus order, you will not receive email notifications. Email notifications are only applicable to Satair orders. You may receive order updates via SPEC2000 messages, which are not sent from Satair Market.

Need to get a status on your order?
Choose “Orders” in the menu and find an overview of all your company's orders on Satair Market.

If you have placed multiple parts in an Airbus order, you will  discover that your order has been divided into multiple orders.

This is due to the order handling system from Airbus. You can easily search for an order, by entering the PO number. Each of the split orders from that order will be listed with sequential numbering.

n your Satair Market Order Overview, you can search and filter for specific order(s) as well as export the order details report as a .CSV file or an .XSXL file.

Search for a specific order by:

• PO number
• Order number
• Part number
• Seller name

Narrow your search using the filters:

• Order origin,
• Order type and (RP, IP)
• Order status (Submitted, In progress, Shipped, Cancelled etc.)
• Date range

Access an order changelog on your Airbus Order Detail Page to see your order's update history.

You can request quotes on Airbus products that are listed as New, Used, Exchanged, Leased, and Repaired - as well as Airbus Flight Hour Services (FHS). Quoting a new product will trigger an automated process. For all other quotes, you will receive an email. The "Quote" button is only visible if this option is available.

You can also inquire about the price if a price is not displayed (This option is currently not available for Satair products but will be in the future).

3rd-party products
For 3rd-party products, you can also request a quote or inquire about the price if it is not displayed.

Some sellers are open to receiving bids on their products. This will be indicated with an “Open for bid” label.

You can find your requested quote overview in the "Quote overview tab".

In the Planning module you can access a collection of all the standard and supplementary provisioning documents you need for Initial Provisioning for your Airbus aircraft, including the recommended spare parts and tooling list, training material for the maintenance crew, etc.

You can filter the list of documents and download the documents you need by clicking on the document name-link.

For each document, you can mouse over the category abbreviation and see the full category name. 

Access the Finance Module to view your billing documents

For Airbus product buyers
With a Finance user role you have access to the Finance module and can easily find and download all billing documents (invoices and credit notes) as well as account statements related to Airbus orders. If your company’s user administrator has granted you the “Finance” role, you’ll find the Finance module entry next to the Satair Market entry on the Satair website

For buyers of both Satair and Airbus products
You’ll be able to view both Satair and Airbus billing documents in Finance. Switch between documents/statements from Satair and Airbus by clicking the tabs.

Documents can be downloaded as .XLSX, .CSV, or PDF formats.

Click the tabs to view the conditions and fee involved with each service as well as additional description of the service.

To order a lease, repair, or exchange procurement service, use the contact option applicable to each service. You will find this information in the procurement remarks on the product detail page.

All your Service order details can be found in the Order Overview section.

• For Lease orders, you can track the order date, lease start date, and return date.
• For Repair/Exchange orders, you can see the order date, the date the goods were received, and their shipment or scrapping status (if deemed unrepairable).